Frequently Asked Questions
Everything you need to know about bringing Animato into your home.
What is the typical shipping timeframe for furniture items?
Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners.
Do you offer a warranty on your products?
Yes, all Animato furniture comes with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund, minus shipping costs.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure your home is as eco-friendly as it is beautiful.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger purchases.